Shipping policy
Shipping
On average, we will pack and ship within 1-3 business days. During a tile release period, these times are subject to change due to increased volume. Shipping in-transit normally takes 3-10 days depending on location and holiday timing.
All orders are shipped from the US. Tiles, Mats, Coin Purses and Jewelry are shipped from MA, USA. Apparel and Hats are printed on demand and shipped from various printing facilities. If your order Apparel and Hats with anything else, they will arrive in separate packaging.
We are currently shipping to the continental USA only.
Shipping costs will be listed in your cart and vary by category.
Order Processing
Once your order is placed, please allow 1-3 business days for it to be prepared. During a tile release period, these times are subject to change due to increased volume.
During this time, your item is being carefully packaged (or made to order, in some cases) and is not yet on its way to you. You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional periods due to higher order volume.
After it has been processed and shipped, shipping in-transit normally takes 3-10 days depending on location and holiday timing.
Shipping Times
Shipping in-transit normally takes 3-10 days depending on location and holiday timing.
Shipping costs will be listed in your cart and vary by category.
These timeframes are estimates and not guarantees. Shipping carriers, customs processing (for international orders), weather, and regional service disruptions can all affect final delivery time.
International Orders
We currently do not ship outside of the continental United States.
Order Tracking
You'll receive a tracking link via email once your order ships. If your tracking shows no movement for several days, please allow a short buffer before reaching out, as carriers occasionally experience scanning delays — but we're always happy to help if you have concerns.
Lost or Delayed Packages
While we take great care in getting your order to you on time, we're not responsible for delays caused by the shipping carrier once your package has left our facility. If your order is significantly delayed or appears lost in transit, please contact us at hello@lotusmahjong.com and we'll do everything we can to help resolve the issue.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error shortly after placing your order, contact us immediately and we'll do our best to correct it if possible.
Cancellations & Modifications
Because we begin preparing orders promptly, we are unable to accommodate cancellations or modifications once an order has been processed. Items are then subject to our return policy.
Questions?
We are here to help! For any return questions or concerns, please reach out to us at hello@lotusmahjong.com. It is our privilege to assist you.
Thank you for supporting Lotus Mahjong - we truly appreciate you.